Terms & conditions

EKORAD UK LIMITED IS A COMPANY LOCATED IN THE UNITED KINGDOM. EKORAD SUPPLIES AND SELLS ITALIAN MANUFACTURED ELECTRIC HEATERS. THEY ARE AVAILABLE IN VARIOUS WATTAGE SIZES / REQUIREMENTS RANGING FROM 500 WATTS TO 2000 WATTS 

 

PRICES

  • The company reserves the right to vary prices at any time.

  • Stated prices are inclusive of all value added tax or duties

  • If in the event a price is displayed wrong on any website related to EkoRad, the company is under no obligation to supply goods at the incorrectly displayed price. Normal prices will apply.

DELIVERY

  • All EkoRad items aim to be delivered within 48 hours

  • Due to stock levels and or logistical restrictions, this may not always be possible.

  • If it is not possible because of stock levels, the company will call you and clear an alternative estimated arrival date. Logistical restrains may still occur.

  • Logistical restrains are outside of the company’s control. If the parcel is not delivered within the 48 hour promises, despite dispatch being cleared, EkoRad has no obligations and will not be liable for any late delivery howsoever caused.

  • For health and safety reasons, couriers will only deliver to ground floors. Therefore you are required to make your own arrangements for carrying the parcel to areas that extend past the ground floor.

  • The company reserves the right to refuse claims that the item was undelivered if the buyer fails to follow these steps:

  • Buyer shall endorse couriers note appropriately

  • Buyer shall advise the company immediately by telephone or in any other form of communication

  • The buyer shall send full details to the company within three days of delivery.

CANCELLATION OF ORDERS

  • The customer has the right to cancel within 14 days by written notice by post or email.

  • If the customer already received the goods, the customer is responsible to return, the goods including delivery costs, in the same condition along with the original packaging

  • The customer will be responsible for the costs of returns to EkoRad Ltd

  • Only once the goods are examined on return the company will refund the customer after deducting an administrative charge of £50

  • All pricing listed by EkoRad at the time of ordering or quoting is subject to change without notice. Quotations must be checked by the customer before ordering. EkoRad accepts no responsibility for incorrect orders.

RETURNS AND REFUNDS

  • No Refunds will be issued once goods are ordered

  • The customer is obliged to check the goods on delivery and verify the condition of the goods

  • If damaged the customer should inform the carrier by noting it on the deliver form.

  • The customer must inform the company within 48 hours

  • Any goods damaged is not the responsibility of the company.

  • EkoRad is under no obligation to accept the return of the damaged goods

  • The 30 day cooling period can be provided as long as the customer returns the goods unopened and unused  to us at their expense.There should be no damage to the box . We have a right to charge a admin charge to process the refund.

  • The customer is obligated to check all information and conditions prior to placing an order.
  • If a refund is granted, you are required to pay 30% restocking fee to cover all charges that have incurred at EkoRad's expense.

DAMAGED GOODS

  • On receiving and signing for the item, it is the customer’s responsibility to check the product to ensure there is no existing damage.

  • If there is existing damage to the product, the customer must refuse to sign for delivery.

  • Any goods that are damaged on delivery must be discussed with EkoRad within 48 hours; else the company is under no obligation to refund or exchange the product.

ITEMS DAMAGED BY THE BUYER

  • Any items damaged outside of the companies control is of no responsibility to the company. The company is not liable for any items that are damaged by the buyer and therefore no refund will be obtained by the buyer.  

PRIVACY 

INFORMATION

  • EkoRad may collect and process the following information from you:
  • Details you provide when entering information on our website (Name, Address etc.)

  • Information that you provide voluntarily when you buy with us

  • Any information that is provided when speaking to us in any communication form (telephone, letter etc.)

  • Transaction details that you forward when purchasing from our website

  • Details when you access our website including traffic / location and other information that is related to website visits

STORING PERSONAL INFORMATION

  • By providing us with this information, you agree to us storing, processing or transferring. We do as much as possible to ensure that responsible steps are taken to ensure your data is processed and stored in a safe and secure manner.

  • The sending of information via the internet is not always secure, and as such information could become intercepted. Therefore we cannot guarantee that the information that you send electronically remains unseen by others. Sending information is entirely at your own risk.

INFORMATION USAGE

  • We use information provided by you to carry out obligations that arises in any contracts entered between you and the company

  • To provide you with further information relating to our products: promotions etc.

  • To guarantee that the content found on our website is displayed to you in the most effective and efficient manner

  • To notify you about any changes to our company policy

  • We do not disclose any of the given information about you to third parties

DISCLOSURE OF YOUR INFORMATION

  • We may disclose any of your information with any employee within our organisation. This also applies to other companies that work with us and who may require said information for advertising purposes.

  • In the event of selling the organisation, your details can be disclosed to the prospective buyer

ACCESS TO INFORMATION

  • The Data Protection Act 1998 Act (Act) gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10.00 to meet our costs in providing you with details of the information we hold about you.

YOUR RIGHTS

  • You have the right to contact us and prohibit us from processing your personal information for marketing

COOKIES

  • In order for the company’s website to run at its optimum level of efficiency, cookies are collected from your computer.

  • Our website uses cookies as a method to distinguish you from other users. Cookies provide you with a better online experience, and facilitate the improvement of our website.

  • Cookies are small text files that a website may put on your computer / mobile device when first visiting a website. Cookies will help the website recognize your device next time you visit. This will improve the experience, speeding the website. This information also applies to web beacons and other similar files that do the same thing. Cookies are used as a generic term in this T&C section.

  • Cookies help to remember things such as: your username and online preferences analyses and evaluate how well our website is performing (speed, visibility etc.)

  • Some cookies contain personal details such as usernames and passwords. I.e. if you click remember me when logging into a website, cookies will store the inserted information. Cookies do not collect explicit personal information, but rather generic information about your online habits such as when you visit our website and your general location.

  • You can block the usage of cookies by editing your internet options. This will limit your experience on the website.

HOW TO CONTACT US

  • If you have any queries relating to our terms and conditions, contact us on 0800 1032709 or send an enquiry on the contact us page.

OFFICIAL COMPANY NAME 
Ekorad UK Limited 

COMPANY ADDRESS
EkoRad Ltd
Northbridge Place, Frog Island
Leicester
LE3 5AG

REGISTRATION NUMBER
Company Registration no: 9566006 England & Wales

Download Brochure